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How we send emails

There are currently 2 main categories of emails that go out from Skillo:

  1. user action notification emails - currently applies only in the case of shifts requests

  2. candidate notification emails - these are generated by the user by various actions (especially bulk email sending)

We use an external service to ensure deliverability of emails from Skillo.

Email sending services keep a couple of reputation metrics in order to avoid users abusing their services and polluting recipient inboxes.

💌 In order to ensure deliverability and keep our reputation good, we are REQUIRED to maintain a supression list of bounces and complains.

  • Bounces occur especially when a user's email address is disabled, inactive, has a full inbox - but most of the times that recipient no longer exists

  • Complains occur when a user marks the received email as spam in their inbox

🫣 We capture bounce feedbacks from the email sending service and save those recipients' addresses to an email supression list.

⚠️ A warning signal is displayed next to a candidate's email in the info panel if that email is on the suppression list. Hover on it to see more information.

🥶 The complete list of suppressed email can be reviewed in the Reports section under the Suppressed candidate emails

🚫 We DO NOT send emails to those addresses in order to keep our reputation metrics good and be allowed to keep sending emails in the future.

🚀 In the long term this will allow us to improve the quality and reliability of our services without the risk of having our email sending operations limited.